Refund policy

Returns

To start a return, email us at mcruzrodriguez@1730@ gamil.com with your order number. Once we receive and inspect the returned item, we'll issue your refund to original payment method within 5 business days

Return shipping costs are the  customer's responsibility unless the item arrived damaged or defective- in that case, contact us within 7 days of ddekivery with a photo and we'll make it right with replacement or refund, including return shipping.

Sales or clearance items are final sale and cannot be returned.

Refunds

We want you to love your Brightnook purchase. If you're notsatisfied, you may return unused items in their original packaging within 30 days of delivery for a full refund.

Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed back to your original payment method within 5-10 business days.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days with photos and we will arrange a replacement or refund at no cost.

Non-returnable items

Custom/personalized items, perishable goods, and final-sale items cannot be returned unless they arrive damaged or defective.